![]() Do not record the password in any way without covering it. You should ensure proper protection of your password and personal information and hold accountability of this:.If there are suspicious transactions, please contact us immediately. You should also check your account balance and transaction records regularly. Please check your last login and logout records every time you use our Mobile Banking.You may not be allowed to access Mobile Banking via such devices. To protect your online transactions, we will check whether your mobile devices are jailbroken or rooted and with recommended operating systems for minimum security requirements upon using of the Bank's Mobile App.You can visit HKCERT website for reference:, to select the appropriate Apps. It is recommended to setup firewall and install anti-virus software / mobile security App in your mobile devices and update regularly.Avoid using mobile devices from other to log in Mobile Banking and sharing your mobile devices with others.Choose encrypted networks when using Wi-Fi and disable Wi-Fi auto-connection settings. Wi-Fi, Bluetooth, NFC) or Payment Apps not in use. Disable any wireless network functions (e.g.It would indirectly disclose your login information to other people. The format of password may be enlarged with clear display. Activate the auto-lock function of your mobile devices and avoid logging in Mobile Banking in a crowded area and be careful when inputting your password via specific mobile devices.We advise using encrypted and reliable mobile internet connection. Wi-Fi) which is public or without password setting. Avoid logging in Mobile Banking via wireless network (i.e.Do not save or keep your password in a browser, and disable the "Auto-Complete" feature to prevent any third party from unauthorised access to your login information via the browser.What should I be aware of when using Mobile Banking? ![]() We have obtained the certificate issued by VeriSign, "Bank of China (Hong Kong) Ltd" for our Mobile Banking.Have you obtained any security certification for your Mobile Banking? To ensure secure transactions, please download BOCHK Mobile Application from official application stores or BOCHK website, to log in Mobile Banking.How can I access and log in Mobile Banking? The session will be automatically disconnected after remaining inactive over a period of time to prevent unauthorised transaction. ![]() customers cannot log in the system at the same time using different mobile devices. The system is protected from duplicate access, i.e. Access is protected by personalised user name and password. ![]()
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